Silencer Central
Introduction
Midstates Group Delivers Scalable 3PL Solutions During Rapid Growth
Client Background
A growing national organization in the fingerprinting and safety industry required a reliable third-party logistics (3PL) partner to handle a complex mix of inventory—from apparel and kits to sensitive administrative materials. As demand increased, so did the need for a logistics partner capable of scaling, adapting, and delivering high-touch service across every fulfillment interaction.
The Challenge
With operations expanding quickly, the client faced several logistical hurdles:
- Managing and storing a wide variety of SKUs, including fingerprint kits, cards, t-shirts, and compliance paperwork
- Ensuring timely, cost-effective fulfillment to meet rising customer expectations
- Maintaining transparency across inventory, shipping, and supply chain processes
- Finding a partner that could match the company’s values and commitment to service
The Solution
Midstates Group was selected as the 3PL partner to support fulfillment, warehousing, and inventory control. Their approach included:
- Flexible Fulfillment: Efficient handling of mixed product types with customized packing and shipping procedures
- Inventory Management: Real-time tracking and seamless inventory transfers between facilities
- Cost Optimization: Strategic recommendations for postage savings and shipping efficiencies
- Collaborative Operations: Tailored service to match customer service expectations and brand standards
- Clear Reporting: Transparent, timely reports to inform business decisions
Outcomes & Results
- Increased Operational Efficiency: Orders were fulfilled faster with fewer errors and improved customer satisfaction.
- Improved Scalability: Midstates easily scaled operations to match seasonal and rapid growth fluctuations.
- Reduced Costs: Smart shipping solutions and postage strategies reduced expenses without sacrificing quality.
- Trusted Partnership: Open communication and proactive problem-solving built long-term confidence and collaboration.
We had the opportunity to partner with Midstates Group as our third-party logistics (3PL) provider during a period of rapid growth and operational complexity, and we couldn’t have asked for a better partner.
Midstates supported our fulfillment and inventory needs with efficiency, flexibility, and true professionalism. They helped manage the storage and shipment of our t-shirts, fingerprint kits, fingerprint cards, and critical administrative paperwork—items that are essential to both our internal processes and customer experience. At a time when we needed reliable support to meet increased demand, Midstates stepped in with the right solutions and a proactive mindset.
Their team consistently demonstrated a commitment to collaboration and problem-solving. Whether it was finding cost-effective postage solutions, managing inventory transfers, or tailoring their operations to align with our customer service expectations, Midstates proved to be more than just a vendor—they were a strategic partner. Their reporting was clear, transparent, and timely, which allowed our teams to make informed decisions and maintain trust in our shared operations.
We appreciated their ability to adapt quickly, communicate openly, and stay focused on outcomes that supported both our bottom line and our brand reputation. Midstates Group earned our trust through consistent performance and a true partnership mentality. We would strongly recommend them to any organization in need of a dependable, thoughtful, and customer-focused 3PL provider.