Polara Golf
Introduction
Polara Golf is a brand of golf equipment that includes golf balls and clubs. Polara golf balls are designed to reduce hooks and slices, and to help golfers play consistently from the fairway.
The Challenge
Polara Golf faced several challenges with its previous fulfillment operations in Baltimore, MD:
- High overhead costs associated with self-storage and paid employees.
- Geographical limitations, with operations concentrated on the East Coast, resulting in extended transit times for shipments to the West Coast.
The Solution
The company transitioned to a 3PL partner in the Midwest—MidStates Fulfillment. This move addressed both logistical and financial challenges:
- Economical Fulfillment Fees: MidStates offered more cost-effective fulfillment solutions, helping Polara Golf reduce expenses.
- Strategic Location: Located in South Dakota, MidStates’ central positioning allowed for improved shipping efficiency with even distribution to both coasts.
Outcomes & Results
- Significant Cost Improvements: Polara Golf reduced inventory housing and operational expenses.
- Improved Delivery Times: Shipping times to customers on both coasts were notably faster, improving customer satisfaction.
- Enhanced Communication: MidStates provided consistent, transparent communication, ensuring smooth operations and addressing any issues promptly.
Partnering with Midstates has transformed Polara Golf’s fulfillment process, making it more cost-effective and efficient.
“At Polara Golf, we recently transitioned our fulfillment operations from Baltimore, MD, to MidStates in South Dakota, and the experience has been outstanding. The decision to move was driven by a need to reduce inventory housing costs and to improve shipping efficiency. MidStates has exceeded our expectations in both areas.
The cost savings have been significant, and we’ve noticed a marked improvement in shipping times to both the East and West Coasts. The transition was remarkably smooth, especially when compared to the challenges we faced with our previous fulfillment center.
One of the standout improvements has been the communication. Unlike our past experience where communication was often scarce, MidStates has been exemplary in maintaining an open line of dialogue, ensuring that all our needs are met promptly and effectively.
Overall, we are very pleased with our decision to partner with MidStates and would highly recommend them to others seeking a reliable and cost-effective fulfillment solution.”